Customer service / French Client Services Agent (m/f/d) Social Media in Berlin Tempelhof-Schöneberg

 

Are you French-speaking?

For our brand new customer, the largest social media platform worldwide, our team of 400 members is looking for several active and visionary creators of customer service. Be excited about this job opportunity and join us as Client Services Agent for FRENCH (m/f/d) Social Media.

As Client Services Agent for FRENCH (m/f/d) Social Media you are the face of the largest social media platform. Your passion for customer service transforms every customer contact into a personal and outstanding customer experience. You are your own manager for customer success, enthusiastic about communities and communication.

Our Offer
✓ Above-average salary - 2,200€ gross with a commitment of 40 hours/week
✓ Fulltime job with shift schedules Monday-Friday 8am-8pm, Saturday-Sunday 9am-5.30pm
✓ 40€ voucher card for commercial vendors - with 100% attendance
✓ Corporate benefits such as employee discounts, special holidays, free drinks, fruit days
✓ A company pension plan
✓ Paid project training and ongoing training
✓ Development opportunities within the company
✓ A works council caring for you
✓ Regular team and site events
✓ The diversity and security of a global world leader


Your Job
✓ You will be single point of contact for advertisers and agencies (SMB) for different types of inquiries in FRENCH
✓ You are putting together solutions to support and expand your customers self-serve advertising customer base
✓ You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
✓ You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products  
✓ From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve overall customer advertising experience


Your Skills
✓ Commercial degree or equivalent work experience
✓ Working Experience in Digital Marketing
✓ Fluency in FRENCH and minimum B2 in English
✓ Professional customer service skills
✓ Familiarity with online advertising products/vendors
✓ Ability to multitask & work under pressure, fast learner and diligent worker
✓ Out of the box and critical thinker with problem solving abilities
✓ High attention to details and follow through
✓ Online Advertising Experience is a big plus




Your voice is convincing? Become part of a brand new customer service team and apply directly.

Any questions? Contact our Talent Acquisition Team on 030 757-63633. Let's get connected!
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++++ Zur Bewerbung und weiteren Infos geht es unter folgendem Link
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https://www.heyjobs.de/jobs/e0144894-4420-4fb0-937e-a680c3b32b87?utm_source=markt_de&utm_medium=multiposting (kopieren Sie den Link einfach in die URL Zeile Ihres Browsers)